top of page

Privacy Policy


1. Introduction


Welcome to Balloons by LZ (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with us through any other means (including phone, email, or social media).
By using our services, you agree to the terms outlined in this Privacy Policy.


2. Information We Collect


We collect the following types of information to provide and improve our services:


a. Personal Information
When you place an order or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Payment details (processed securely through third-party providers)

  • Event details (such as date, location, and theme)

 

b. Non-Personal Information
We may automatically collect:

  • Browser type and version

  • Device information

  • IP address

  • Website usage data (e.g., pages visited, time spent)

 

3. How We Use Your Information


We use your information to:

  • Process and deliver orders

  • Communicate about your order or event

  • Send invoices, receipts, and order confirmations

  • Provide customer support

  • Improve our website and services

  • Send promotional offers or updates (only if you’ve opted in)

 

4. How We Share Your Information


We do not sell your personal information. However, we may share information with:

  • Service providers (e.g., payment processors, delivery couriers)

  • Marketing partners (only with consent)

  • Legal authorities, if required by law

All third parties are required to protect your information and use it only for authorized purposes.

 

5. Data Retention


We keep your information only as long as necessary for business, legal, or tax purposes. When no longer needed, data is securely deleted or anonymized.

 

6. Cookies and Tracking


Our website may use cookies to enhance your browsing experience.
You can disable cookies through your browser settings, though some features may not work properly as a result.

 

7. Security


We use appropriate technical and organizational measures (such as SSL encryption and secure payment gateways) to protect your personal data from unauthorized access, alteration, or disclosure.

 

8. Access & Correction 

​

You have the right to request access to the personal information we hold about you, and to request correction if you believe it is inaccurate or out of date. Please contact us (see Contact section below). We may charge a reasonable fee for providing access and will respond within a reasonable time.

 

9. Children’s Privacy


Our services are not directed to children under 13. We do not knowingly collect personal data from minors. If we learn that we have done so, we will delete it immediately.

​

10. Updates to This Policy


We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

 

11. Contact Us


If you have any questions or concerns about this Privacy Policy, please contact us:
Balloons by LZ
26/47 Allingham St, Condell Park 
balloonsbylz@outlook.com
0420 385 908

bottom of page